Last updated: November 2, 2026
Reliable Automation (“we” or “our”) operates the website [https://reliableplc.com](https://reliableplc.com) (“this website”). This Privacy Policy explains what information we collect, how we use, share and protect that information, and what rights you have when you visit this website, submit inquiries or communicate with us.
This website is a B2B (business-to-business) website. We collect business contact information that you voluntarily provide in order to respond to your product inquiries, quotes and technical questions. We do not create user accounts, we do not sell personal information, and we do not knowingly collect information from children.
I. Personal information we collect
“Personal information” refers to information that identifies or can reasonably be linked to you. Depending on how you interact with our services, your location, and applicable law, we may collect the following categories of personal information:
- entity and contact data: Name, job title, company name, email address, phone number, billing address and shipping address.
- Account data: Login details (username / email), account preferences and order history (when you create an account).
- Inquiry and RFQ data: Part numbers, quantities, photos / attachments you provide, delivery requirements and communication records.
- Order and fulfillment data: Shipping details, tracking information and returns / warranty correspondence.
- Payment and invoice data: Invoice details, VAT information, payment method, payment status and transaction reference information.
- Credit card payments are processed by payment service providers (such as PayPal). We do not intentionally store complete credit card information. We may also accept bank transfer payments.
- Technical data: IP address, device / browser information and usage data collected through cookies and similar technologies.
- Communication data: Information you provide when communicating with us, including customer support inquiries, email correspondence and chat records.
2. Sources of Information
We primarily collect personal data directly from you, such as when you place an order, submit an inquiry or contact form, send us an email, or call us. In addition, we may also receive delivery and shipping tracking updates from carriers and courier companies, as well as payment status and transaction reference information from payment service providers or our banking partners. If you visit our office in person and the premises are equipped with CCTV surveillance, we may collect relevant surveillance footage.
3. Cookies and Similar Technologies
The Site uses cookies and similar technologies to support basic functionality and, where applicable, to analyze website traffic.
- Essential cookies are required for the website to function properly and cannot be disabled in our systems.
- Analytics cookies (such as Google Analytics, if used) help us understand how visitors interact with the website. These cookies are only used where permitted by applicable law and (where required) with your consent.
If you provide us with personal data of other individuals (such as delivery contacts or recipient information), you confirm that you have obtained their authorization to share this information with us, and that you have provided them with appropriate notice regarding this purchase or inquiry.
When we require your personal data for purposes such as processing inquiries, orders, shipments, or invoicing, you should provide the relevant information accurately. If you fail to provide it, we may be unable to provide you with a quote, process your order, or arrange shipment, and it may also affect our ability to comply with our legal and accounting obligations.
4.Personal information use
- We may use your personal and account information to provide the products or services you request, respond to your inquiries, communicate with you, and for other purposes described in this policy.
- We may periodically send you information about promotions or products. You may opt out of receiving such information by following the instructions in our emails or by contacting us directly.
- If you become our customer, we may send you important updates about our company and services.
- As part of our standard business processes, we may also analyze and use your personal and account information.
- We sometimes purchase business information from third parties, such as company size, number of employees, and annual revenue of other businesses. We may combine this business information with your personal and account information to provide you with more tailored products and services, as well as for our internal business purposes.
5.Data retention period
We do not retain personal data for longer than necessary for the purposes described in this policy, including to meet legal, accounting and reporting requirements.
Typical Retention Periods:
- Orders, invoices, VAT and accounting records: Retained for at least 6 years (or longer as required by law).
- Quotes, inquiries and business correspondence: Generally retained for no more than 24 months from the last contact, but may be extended if needed for contract fulfillment or dispute resolution.
- Customer accounts: Retained as long as the account remains active; after account closure, limited records may be retained for legal and accounting compliance purposes.
- Marketing preferences: Retained until you unsubscribe or opt out, or until the data is no longer valid.
- CCTV footage (if used): Generally retained for up to 30 days, but may be retained longer if needed for investigations, incident handling or legal claims.
Where necessary, we may retain certain information for longer periods in order to establish, exercise or defend our legal rights.
7.Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right of access — To request a copy of the personal information we hold about you;
- Right to rectification — To request that inaccurate information be corrected;
- Right to erasure — To request the deletion of your personal information, subject to statutory retention obligations;
- Right to restriction or objection — To request that we restrict or cease certain processing activities;
- Right to data portability — To request the transfer of your data in a structured, machine-readable format;
- Right to withdraw consent — Where processing is based on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact us.
We will do our best to respond within one month of receiving your request. For more complex requests, the response period may be extended by up to two months in accordance with applicable law. If necessary, we may ask you to provide information to verify your identity.
Please send all correspondence to: plcsales@reliableplc.com
8.Data security
We use HTTPS encryption across our entire website and restrict access to inquiry data to only authorized personnel who need it to respond to your requests. No method of transmission or storage is completely secure, but we take reasonable technical and organizational measures to protect the information you provide.
9.Third-party links
This website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we recommend that you review their privacy policies before providing any information.
10. Children’s Privacy
The Site is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when the latest revision took effect. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [plcsales@reliableplc.com]
Website: https://reliableplc.com